Consumer purchases of goods via the Internet
bendikvestre.com
This purchase is governed by the standard terms and conditions of sale set out below, for consumer purchases of goods via the Internet. Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act, all of which grant the consumer mandatory rights. These terms shall not be construed as a limitation of statutory rights, but set out the parties’ main rights and obligations in connection with the purchase.
These terms are based on the standard conditions recommended by the Norwegian Consumer Authority (Forbrukertilsynet).
1. The Agreement
The agreement consists of these terms and conditions, information provided in the ordering solution, and any separately agreed conditions. In the event of any conflict, what has been separately agreed between the parties takes precedence, provided it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant statutory provisions governing the sale of goods between businesses and consumers.
2. The Parties
The seller is Bendik Vestre, Holteveien 44B, Kolbotn, Norway, bendik@bendikvestre.com, 48117345, org number: 928582809, hereinafter referred to as the “seller”.
The buyer is the consumer who places the order, hereinafter referred to as the “buyer”.
3. Price
The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Any additional costs that the seller has not informed the buyer of before the purchase shall not be borne by the buyer.
4. Conclusion of Agreement
The agreement is binding on both parties when the buyer has sent their order to the seller. The agreement is, however, not binding if there has been a typographical or input error in the offer from the seller in the ordering solution or in the buyer’s order, and the other party knew or should have known that such an error had occurred.
5. Payment
The seller may request payment for the goods from the time they are dispatched to the buyer.
If the buyer pays by credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card is charged on the same day the goods are dispatched.
Buyers under the age of 18 may not pay by subsequent invoice.
6. Delivery
Delivery has taken place when the buyer, or their representative, has taken possession of the goods. If no delivery time is stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay, and no later than 30 days after the order was placed. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
All products are produced and shipped on demand through Gelato, a global print-on-demand service. Orders are produced at the nearest available facility and shipped directly to the buyer’s address.
7. Risk
Risk passes to the buyer when the goods have been delivered in accordance with section 6.
8. Right of Withdrawal
All products in this store are custom-printed to order and made specifically for each individual purchase. Under the Norwegian Right of Withdrawal Act § 22 (1) (b), and equivalent provisions in EU consumer law, the right of withdrawal does not apply to goods produced to the consumer’s specifications or clearly personalised. Accordingly, completed orders cannot be cancelled or returned on the basis of the right of withdrawal.
This exception is clearly communicated at the point of purchase. If you have questions before placing an order, please contact us at bendik@bendikvestre.com.
9. Delays and Non-Delivery
If the seller does not deliver the goods, or delivers late, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, depending on the circumstances: withhold the purchase price, demand fulfilment, cancel the agreement, and/or claim compensation from the seller.
Claims regarding breach of contract should be made in writing for evidentiary purposes.
10. Defective Goods and Quality Guarantee
We stand behind the quality of every product. If you receive an item that is defective, damaged in transit, or does not match your order (wrong item, wrong quantity), please contact us within 30 days of receiving the goods. Include a description of the issue and, where possible, photographic documentation.
Defects covered include:
- Physical damage to the delivered product
- Errors in quantity or incorrect item received
- Significant quality defects not attributable to the design or file provided by the buyer
Where a defect is confirmed, we will arrange a complimentary replacement order as the primary remedy. If a replacement is not feasible or the buyer cannot wait for a new order, a refund will be issued instead.
Please note: minor colour variations between screen display and printed output are inherent to the printing process and fall within acceptable tolerance levels. Variations caused by monitor calibration, paper type, machine settings, or ambient conditions are not covered by this quality guarantee.
The buyer’s statutory rights under the Consumer Purchases Act are not limited by the above. In addition to the quality guarantee, buyers retain all legal remedies available under applicable law, including the right to demand remedy, price reduction, cancellation, or compensation in cases of non-conformity.
11. Lost and Returned Orders
Lost in transit
If your order has not arrived within the expected delivery window and is considered lost in transit, please contact us within 30 days of the estimated delivery date. We will arrange a replacement order at no additional cost.
Returned to sender
Orders may be returned to the sender if the delivery address provided was insufficient, if the recipient rejected the shipment, or if the package went unclaimed at a pick-up point. In these cases:
- A new order must be placed within 30 days of the estimated delivery date
- The product cost for the new order will be refunded; the buyer is responsible for the new shipping costs
- If the return was due to an incorrect address provided by the buyer, the buyer is responsible for the full cost of the replacement order
As products are produced on demand, no physical return address exists. We do not accept returns of fulfilled orders.
12. Seller’s Rights in Case of Buyer’s Default
If the buyer fails to pay or fulfil other obligations under the agreement, and this is not due to the seller or circumstances on the seller’s side, the seller may withhold the goods, demand fulfilment of the agreement, cancel the agreement, and/or claim compensation from the buyer, depending on the circumstances.
13. Personal Data
The seller processes personal data (name, address, email, phone number) solely for the purpose of fulfilling the purchase agreement. Order data is shared with Gelato for production and fulfilment purposes. Data is handled in accordance with applicable privacy legislation, including the GDPR. The buyer has the right to access, correct, and request deletion of their personal data.
14. Customs and Import Duties (International Orders)
Products are fulfilled via Gelato’s network of local print facilities. Where possible, orders are produced in or near the buyer’s country to minimise customs exposure. However, depending on the destination country, orders may be subject to local import duties, taxes, or customs fees.
Any such charges are the responsibility of the buyer and are not included in the stated product price. The seller has no control over customs procedures and cannot predict what charges may apply. Buyers are encouraged to check their local regulations before ordering.
15. International Buyers – Applicable Law
These terms are governed by Norwegian law. However, consumers resident in EEA/EU member states retain the benefit of any mandatory consumer protection provisions applicable in their country of residence that are more favourable than those provided under Norwegian law.
For consumers resident outside Norway, these terms apply to the extent permitted under local law.
16. Conflict Resolution
Complaints should be addressed to the seller in writing. If the parties are unable to resolve a dispute, Norwegian consumers may refer the matter to the Consumer Disputes Committee (Forbrukerklageutvalget): http://www.forbrukerklageutvalget.no
EU consumers may use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr
Our contact email for complaints and enquiries: bendik@bendikvestre.com
These terms are based on the standard conditions recommended by the Norwegian Consumer Authority (Forbrukertilsynet), adapted for international sales. Last updated: April 2026.
